Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the metsovaara.com website (the “Service”) operated by Metsovaara Ltd (“us”, “we”, or “our”).

Your access to and use the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

Accounts

When you create an account with us, you must provide us with accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. Furthermore, you must notify us immediately upon becoming aware of any security breach or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are the exclusive property of Metsovaara Ltd as a licensee and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party websites or services not owned or controlled by Metsovaara Ltd.

Metsovaara has no control over and assumes no responsibility for any third-party websites or services’ content, privacy policies, or practices. You further acknowledge and agree that Metsovaara shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Governing Law

These Terms shall be governed and construed by the laws of the United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

Return

Please note that fabrics are made-to-order products, which makes them non-returnable.

However, if the product shows manufacturing errors, it has to be returned to the address of the manufacturing point, which we will indicate to you. Cancellation right also applies to damaged or flawed shipments. In this case, do not accept the delivery and ask the freight service to have the goods sent back to the point of the expedition.

We aim at 100% customer satisfaction. If for some reason the product does not meet the requirement of the customer, complaints, and notifications of flaws must be made with no delay by email at customerservice@metsovaara.com or call us at +49 151 504 18973 and any complaint will be handled promptly.

Delivery

Delivery time is 2 weeks when in stock, 4 weeks on order for the fabrics made in Finland. Special orders for custom-made fabrics or new designs take 8 weeks, especially custom-made rugs or fireproof prints made in Germany.

Payment

Payment methods worldwide with Global Pay, Paypal, or bank transfer to Metsovaara Ltd account GB60 HBUK 4030 2444 0764 51 at HSBC Bank in Loughborough, UK.

Prices and taxes

Prices are 20% VAT included in the UK and 24% of the VAT in Finland, and free of VAT outside the UK and Finland for fabrics printed and woven in Finland, and free of VAT outside the UK for all other fabrics.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material, we will try to provide at least 15 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

In case you have questions about these Terms, please call us at +49 151 504 18973

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